Privacy Policy

Introduction.

Robert & Judy care about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our website. Your personal data includes information such as:

Name
Address
Telephone number
Email address
Other data collected that could directly or indirectly identify you.

What personal data do we collect?

We collect personal data so that we can provide the best possible experience when you use our website. Much of what you likely consider personal data is collected directly from you when you:

Create an account or complete contact forms.

However, we also collect additional personal data when delivering our website to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Cookies and similar technologies.

Cookies on our website allow us to track your browsing behaviour, links clicked, your device type, and to collect various data, including analytics, about how you use and interact with our website. These technologies automatically collect data when you use and interact with our website, including metadata, log files, cookie/device IDs, page load time, server response time, and approximate location information to measure website performance and improve our systems, including optimizing DNS resolution, network routing and server configurations. Specifically, interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data is collected.

This allows us to provide you with a better experience on our website and mobile applications, and to collect, analyse and improve the performance of our website. We may also collect your location (IP address).

How we utilise personal data.

We strongly believe in both minimising the personal data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the website to you or aspects of the website you interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

Delivering, improving, updating and enhancing the website.

Improve and optimise the operation and performance of our website and mobile applications.
Diagnose problems with and identify any security and compliance risks, errors, or needed enhancements to the website
Detect and prevent fraud and abuse of our website and systems
Collect aggregate statistics about use of the website
Understand and analyse how you use our website.

Often, much of the data collected is aggregated or statistical data about how individuals use our website and is not linked to any personal data.

Communicating with you.

These contacts may include:

Email
Text (SMS) messages
Telephone calls

How we secure, store, and retain your data.

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We retain personal data only for as long as necessary and thereafter for a variety of legitimate legal purposes. These might include retention periods:

mandated by law, contract or similar obligations applicable to our website;
for preserving, resolving, defending or enforcing our legal/contractual rights; or
needed to maintain adequate and accurate records.

Do Not Track' notifications.

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.

Age restrictions.

Our Website is a private website and is open to all ages to join, however, if you are under the age of 18 we will need your parent or guardians consent before you can register on our website.

If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data without parental consent, please contact us.

Changes in our Privacy Policy.

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

If you have any questions, concerns or complaints about our Privacy Policy or how we handle your personal data, contact us using the contact form on our contact us page.

We will respond to all requests, inquiries or concerns within 30 days.